Full Time
Job Description:
Join the Event Services team at Outside Interactive, Inc., a premier hub for outdoor, wellness, and endurance enthusiasts. As a Customer Success Representative, you'll support customers across athleteReg and FinisherPix. You'll be the go-to for inquiries, troubleshoot technical issues, lead onboarding, and contribute to continuous product and support improvements.
Responsibilities
- Respond to customer inquiries via Zendesk and phone, ensuring first-contact resolution
- Troubleshoot and resolve complex support issues, file bug reports, and escalate when necessary
- Handle escalated tickets and assist with bulk refunds, transaction disputes, and funds pulls
- Develop deep product knowledge and deliver high-quality service to customers and event directors
- Maintain help center articles and conduct quality reviews of onboarding support tickets
- Track recurring issues and recommend scalable solutions
- Collaborate with CS and product teams to drive service improvements
- Lead onboarding and training of new Tier 1 support agents and assist with product launches
Benefits
- Fully remote role with flexible scheduling
- Salary range: $21.63 to $24.00 per hour
- Health, vision, and dental insurance
- Retirement plan options
- Flexible Time Away (FTA) and paid sick leave
- Supportive, mission-aligned work culture
- Access to outdoor industry tools, content, and learning opportunities
Qualification
- 2+ years in customer support with a proven track record of excellent service
- Hands-on experience with Zendesk and Google Suite or similar platforms
- Strong time management, detail orientation, and ability to multitask
- Excellent written and verbal communication skills
- Self-motivated and solution-oriented mindset
- Endurance event experience (registration, production, or volunteer work) is a plus
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Location
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Outside Inc.
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Year founded2018
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Websitehttps://www.outsideinc.com/
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AddressBoulder, Colorado, United States of America